If you are a customer in the European Economic Area (EEA), you get 14 calendar days to return your order because you have changed your mind. This two week period starts from the day you have received all of the items in your order.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
Please ensure you return all items with a secure signed delivery method so the item can be tracked. Once we confirm your item for a refund we will refund the full amount, however you will not be refunded for the postage costs.
Unfortunately our sale items cannot be refunded.
Please ensure that your clothing is returned to us in immaculate condition unworn with original labels with no marks or stains on the item or we will not refund the item.
Please allow 10 working days from when the product has been received by us to process a refund. The time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same account or card with which you made your original purchase. If there is a problem with issuing a refund to your account or card, our customer service team will contact you.
CONDITION OF RETURN
product(s) must be returned:
◦ unworn, unwashed and free of marks
◦ with all original tags still attached and in original packaging and or shoe boxes.
◦ not smell of perfume, deodorant or washing powder
Refunds (if applicable)
Once your return is received and inspected, we will begin processing in 3-5 working days after receipt and will notify you if your refund is rejected. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org where we can arrange an exchange.